Contact an Android app'due south developer

Virtually apps on the Play Shop are fabricated past third-party developers, not by Google. The developers are responsible for supporting their apps and making sure they piece of work well for you. You should contact an app programmer if:

  • An app y'all've downloaded isn't working.
  • An in-app purchase hasn't been delivered, isn't working, or isn't what you expected.
  • Y'all want to learn more than about how to employ an app or game.

Find contact information for an app programmer

On Android mobile devices

  1. Open the Google Play Store app Google Play.
  2. Browse or search for the app.
  3. Tap the app to open the detail page.
  4. TapProgrammer contact.
  5. Scroll down to review the contact information listed.

On Android Tv

  1. Open the Google Play Shop app Google Play.
  2. Browse or search for the app.
  3. Locate and select the app from your search results.
  4. Select Full Description.

What to say when y'all contact the developer

When you contact the developer, permit them know:

  • The app you're using. Examples include "Facebook," "Clash of Clans," or "Candy Shell."
  • The result you're having. Such every bit "My in-app purchase didn't come through," or "the app isn't working properly when I open it."
  • The response you'd similar. For case, mention whether you'd like help fixing the upshot or would similar a refund for your purchase.

What to expect when contacting an app developer

You should await a courteous and professional person response when you contact a developer most an upshot. If your inquiry is nigh a problem with a purchase you made, you should expect a response within three business days.

After you lot contact the developer, y'all tin leave a public review for the app on the Play Store. Include your experience of the developer'south support to provide feedback to the developer and inform other Play users.

Leave a public review for developers

How to leave a review on the Play Store

Using the Play Store app on your Android device or Chromebook

  1. Open the Google Play Store Google Play.
  2. Browse or search for the app you lot want to review.
  3. Find and select the app to open the detail page.
  4. Whorl down until you get to the reviews section.
  5. Select the number of stars.
  6. Tap Submit.
  7. Give feedback and write a curt review.
  8. TapFinish.

Using a web browser on your figurer

  1. Go to play.google.com.
  2. Find the app you lot desire to review.
  3. Select the app to open the detail page.
  4. Coil down and click Write a review Write a review.
  5. Select your star rating and write your review.
  6. ClickSubmit.

Notation: You tin simply review apps you lot accept previously downloaded and installed. When you download an app, it's linked to your Google Account. If you downloaded the app but don't see the pick to write a review, make sure you're signed in to the right account.

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